Returns & Refunds Policy

At MY Beauty World, customer satisfaction is at the heart of everything we do. If for any reason you are not completely satisfied with your purchase, we offer a straightforward returns and refund process to ensure a hassle-free experience.

Return Eligibility

To be eligible for a return:

Returns must be requested within 14 days of receiving your order.
Products must be unused, unopened, and in their original packaging.
Items should be returned in the same condition in which they were received.

Unfortunately, we are unable to accept returns for products that have been opened, used, or damaged after delivery unless they are faulty or incorrect.

How to Request a Return

To initiate a return, please contact our customer support team with your order details:

Email: info@mybeautyworld.co.uk

Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with the necessary return instructions.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.
Approved refunds will be processed within 5–7 business days to your original payment method.
Depending on your payment provider, it may take additional time for the refund to appear in your account.

Shipping Costs

Original shipping charges are non-refundable.
Return shipping costs are the responsibility of the customer unless the item received is damaged, defective, or incorrect.
We recommend using a tracked delivery service when returning items, as MY Beauty World cannot be held responsible for items lost or damaged during transit.

Damaged or Incorrect Orders

If you receive a damaged, faulty, or incorrect item, please contact us as soon as possible at info@mybeautyworld.co.uk. We will work quickly to resolve the issue and arrange a replacement or refund where applicable.